How will international shipping work?
We are using Pirate Ship’s Simple Export Rate for all international shipping in this campaign. This involves shipping to a Pirate Ship clearing house in the United States where the package is relabeled and then exported to the relevant country before being handed off to the domestic postal service for delivery. While cheaper than base USPS international rates right now, Simple Export Rate does not include any local customs or VAT charges in the shipping rates quoted in Backerkit. Backers will be responsible, as normal, for those duties upon delivery.
Last updated: March 04, 2024 17:22
Will VAT apply to backers in the United Kingdom?
Books/printed matter are zero rated for VAT in the United Kingdom (as well as a few other European countries like Belgium, Ireland, Finland, and Sweden). Campaign backers from the UK will not be charged anything for VAT in Backerkit. Parcels to UK backers will be marked with Superhero Necromancer Press’s VAT registration number and logged as part of our regular VAT filings with HMRC.
Last updated: March 04, 2024 17:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.